nitnoi

Support

ไทย

Last updated 6 October 2026

Something not working, or a question the app did not answer? Write to us. A person reads every message, and we answer in English or Thai.

Signing in

nitnoi signs you in with your phone number and a six-digit code sent by SMS. There is no password to forget. If the code does not arrive, wait a minute and ask for another one: SMS to some networks is slow rather than lost. If it still does not arrive, email us with the number you are trying and we will look at the delivery log for it.

Starting a conversation

There is no public directory, no browsing and no suggestions, so nobody can look through nitnoi for you. A conversation starts in one of three ways: someone sends you a link, in LINE, WhatsApp or any other app; someone scans your QR code; or someone who already has your phone number asks to talk. Nothing connects until the other person says yes. If you were sent a link, open it on the phone you want to use.

If you already have somebody's full phone number, you can also add them by it: if they are on nitnoi they get a request, and nothing connects until they accept. Anyone who has your number can do the same for you. To stop that, turn off Let people find me by my phone number in Settings, under Conversations.

An invite link is for one person and stops working once it has been accepted. If yours has expired, ask the other person to send a fresh one.

Plans, billing and cancelling

nitnoi is free, and the free plan does not run out. For the first 14 days after you sign up, your account also has everything in Plus, free: nothing to buy, nothing to cancel, and afterwards it carries on with the free plan by itself. Every plan keeps as many conversations as you like, and every plan belongs to one person: what is translated for you counts on your plan, and what is translated for the other person counts on theirs. On the free plan, 50 messages and 5 voice or video messages a day are translated for you, counted across all your conversations together, and your account carries 20 minutes of live translation a month, charged to whoever starts it. There is one paid plan, Plus, sold monthly or yearly, for one person or for both of you; bought during your first 14 days, it starts, and is paid for, that day. It takes the daily limits off for you, raises live translation to 120 minutes a month and lets you unsend a message. Plus for both of you adds a second seat that you give to one person you talk with; they keep it for as long as you keep the plan.

Where you bought it is where you cancel it. If you subscribed inside the iPhone or Android app, the subscription belongs to your Apple Account or Google Play account, and it is cancelled there:

• iPhone or iPad: Settings → tap your name → Subscriptions → nitnoi → Cancel Subscription. Or open apps.apple.com/account/subscriptions.
• Android: Play Store → your profile picture → Payments and subscriptions → Subscriptions → nitnoi → Cancel. Or open play.google.com/store/account/subscriptions.
• On the web: Settings → See plans and billing → Manage or cancel, which opens your billing page.

Cancelling stops the next payment. You keep everything you have paid for until the end of the month you are in. A month bought with PromptPay never renews on its own, so there is nothing to cancel: it simply ends.

Bought on one platform and it is not showing on another? Open Settings → See plans and billing and tap Restore purchases.

Deleting your account

Settings → Account → Delete account, inside the app. It removes your profile, your messages, your voice notes and photos, and your shared lexicon entries. It is permanent and we cannot undo it, so the app asks you to confirm.

Deleting your account does not cancel a subscription bought from Apple or Google, because that subscription lives in your store account rather than in ours. Cancel it there first, using the steps above.

Privacy, in one paragraph

Translating a message means sending it to our servers. Voice notes and live call captions send audio the same way, for as long as it takes to transcribe and translate. Live captions are off until one of you turns them on, and the app says so on both screens the whole time they are running. We do not sell data and we run no advertising. The privacy policy is the long version.

Reporting a problem or a person

Every conversation is between two people who both said yes to it, so there is nobody to report from a feed. If someone you talk with is treating you badly, you can block them or leave the conversation from Settings inside that conversation, and you can delete your account entirely. A request to talk has its own Block too, and after it that person can no longer find you by your number or ask again. If you need help beyond that, or you need to tell us something urgent, email [email protected].